Problem: Your IP is blocked
If your website is pulling up for everyone else except you its probably because your IP is Blocked.
Why Your IP Gets Blocked
This can happen for a number of reasons, but the most common is failed login attempts via cPanel, FTP, or email.
If you accidentally enter the wrong credentials in a certain amount of time, our server will look at you as a threat and block your IP.
While this can be super annoying, there is a way around it.
Have our support team whitelist your IP when you signup!
By default, we try to manually do this, but if your IP address is dynamic it can change from time to time. A good practice is to get your IP from these websites and report it to our support team:
If you conduct the above tests above and conclude it’s your IP simply submit a new ticket with your current IP address and we’ll get it unblocked ASAP!
Why The Firewall Is Important
There is a lot that goes on “behind the scenes” that you never see. Unfortunately just as the Internet provides us Entrepreneurs a number of opportunities, it also provides these to scammers, hackers, and other evil-doers.
Our firewall and blocking system protects far many threats than it accidentally blocks customers. Without it, our systems wouldn’t be near as safe and secure to host your website.
So while this little hiccup can be annoying, the benefits are well worth it!
In conclusion, always check another source before reaching out claiming your website is down. In the rare event, this does happen, rest assured we’re working as quickly and efficiently as possible to get things back online.
We hate it worse than you do; our reputation depends on it.
If you have any questions or concerns regarding our firewall or how it works – feel free to let us know!
